Shipping and Refunds
Shipping
Processing time for in stock orders usually takes 1-2 days. Orders are shipped via USPS Priority Mail. We ship international packages via USPS Priority International Mail or UPS. We ship orders everyday Monday through Friday. This excludes weekends and Holidays. USPS takes 1-4 days once shipped to anywhere in the USA and is delivered on Saturdays as well. At special request we can ship USPS Express Shipping via USPS. Express and takes 1-2 days depending on where you are located, and this can ship on Saturdays before 12pm. We are based in PA.
​
UPDATED POLICY- If your billing address and shipping address is different, we must speak with you and verify the order. If we cannot get in touch with you the order will be cancelled.​
​
If you need something by a certain date, please let us know. We can quite often make it happen if it's possible.
The fastest way to get in touch with us is to text us here, it goes our personal cell phones. You can also use the message/chat feature on the bottom right of the website.
​
​Back Order Items and Partial Shipments
We get our items from manufacturers and suppliers directly and sometimes items are backordered. Since items come in stock and then fly right out the door minutes later, there are times when an item is on back order, but the website did not update to show it yet. In those cases, we do try to ship the order in partial shipments, so you don’t have to wait for everything.
​
Damaged or Stolen Shipments
We are not responsible for packages damaged by the US Postal Service or UPS. We are not responsible for packages that the postal service delivers to your address and that are stolen from there. We will however work with you to get an insurance claim filed if possible.
Need an order faster?
​
If you need an item quicker and we have it in stock, we can bill you for the extra charge for faster delivery methods. Message Us first!
​
Return, Refunds & Exchange Policy
We accept returns for exchange or refund 30 calendar days after delivery of the product. Contact us to get a return authorization. At after 30 calendar days, we will offer an exchange, warranty repair/replace or store credit. Items must be in "new, unaltered and unused condition" and with original packaging except for defective items and warranty issues. Items under warranty are repaired, replaced or refunded depending on the product. Warranties on items can vary for 30 days to lifetime coverage. Shipping fees are not refundable.
​
If an item is received damaged or is incorrectly shipped by us, please contact us immediately. Items that are defective and shipped from us or items that you did not order but received from us will qualify for store credit or a refund.
​
Email: contact@saintmichaelshop.com